Terms & Conditions
Last updated 3 August 2026
Welcome to The Newbi Project. These Terms and Conditions govern your access to and use of our website and services. By accessing, browsing, or using our platform in any manner, you irrevocably agree to be bound by these Terms as amended from time to time. If you do not agree with any part of these Terms, please refrain from using our services.
Definitions
"Platform" refers to The Newbi Project website and associated services. "User", "You", or "your" refers to any individual or entity accessing or using our Platform. "We", "us", or "our" refers to Newbi Project (Pty) Ltd, registration number 2025/418252/07, trading as "Newbi" and "The Newbi Project".
Eligibility
By using our Platform, you represent and warrant that you are at least 18 years old or have obtained parental or guardian consent if you are a minor. You further warrant that you have full legal capacity to enter into this Agreement. If you are accessing our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
User accounts
To access certain features of our Platform, you may be required to create an account. You agree to: provide accurate and complete information during the registration process; maintain the confidentiality of your account credentials; and notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or misleading. You acknowledge that you are solely responsible for all activity that occurs under your account, whether authorized or not.
User conduct
You agree not to: use the Platform for any unlawful purpose or in violation of any applicable laws; post or transmit any content that is defamatory, obscene, offensive, or infringes upon the rights of others; attempt to gain unauthorized access to other user accounts or our systems; or interfere with the operation of the Platform or disrupt the experience of other users. We reserve the right to investigate and take legal action against any breach of this section.
Content ownership and license
You retain ownership of the content you upload to your vCard. By posting content on our Platform, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content solely for the purpose of operating and promoting our services. You represent and warrant that you have the lawful right to upload such content, and that it does not infringe the intellectual property or other rights of any third party. We do not claim ownership of your content and will not use it for any other purposes without your explicit consent.
Intellectual property
All content, trademarks, logos, and other intellectual property on the Platform are the property of The Newbi Project or its licensors. You may not copy, republish, transmit, use, reproduce, or distribute any content from the Platform without our prior written permission.
Subscriptions, billing, and trials
Newbi offers paid subscription plans (currently Newbie, Pro, Professional, and Enterprise) in addition to a free tier. Paid plans begin with a free trial as described on our pricing page; unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and renew periodically at the then-current price until you cancel. Payments are processed by our third-party payment providers, Paddle and Paystack, depending on your region — we do not store your full card details. You can cancel your subscription at any time from your dashboard; cancellation takes effect at the end of the current billing period. We do not provide refunds or credits for partial billing periods, except where required by applicable law. AI credits included with a plan, or purchased as a top-up, are non-transferable, do not roll over, and do not entitle you to a cash refund.
AI-generated content
Our Platform uses third-party artificial intelligence providers to power features such as Naya, our AI assistant, and our business-card scanner, which can generate or suggest text, extract contact details from photos, or recommend a card theme. AI-generated suggestions may be inaccurate, incomplete, or unsuitable for your purposes, and you are solely responsible for reviewing and approving any AI-generated content before it is published on your card, storefront, or elsewhere on the Platform. We do not guarantee the accuracy, completeness, or appropriateness of any AI-generated output.
Physical NFC card orders
Where you purchase a physical NFC card or other hardware through our store, that order is also subject to the shipping, delivery, and fulfilment terms shown to you at checkout. Because these items may be produced or personalised to order, we may be unable to accept returns or issue refunds once production or dispatch has begun, except where required by law.
Privacy Policy
Your use of our Platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy.
Third-party links
Our Platform may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites. Accessing these links is at your own risk. We do not endorse, and are not liable for, any third-party content, advertising, products, or other materials on or available from such sites.
Disclaimers
The Platform is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of our services. We disclaim all warranties to the fullest extent permitted by law.
Beta services
From time to time, we may offer access to new or experimental features on a beta or trial basis. Such features are provided "as-is" without warranties and may be changed or removed at any time without notice.
Limitation of liability
To the maximum extent permitted by law, The Newbi Project shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Platform. In no event shall our total aggregate liability to you exceed the amount of fees paid (if any) by you to us in the twelve (12) months preceding the event giving rise to the claim.
Indemnification
You agree to indemnify, and hold harmless, The Newbi Project, its affiliates, officers, directors, employees, contractors, and agents, from and against any and all third-party claims, demands, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (1) your use of or access to the Platform; (2) any content you upload, submit, or transmit through the Platform; (3) your breach of these Terms or any applicable laws or regulations; or (4) any alleged infringement or violation of intellectual property, privacy, or other rights of a third party by you or your content. We reserve the right, at our own expense, to assume exclusive defense and control of any matter subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.
Termination
We reserve the right to suspend or terminate your access to the Platform at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business interests. Termination will not affect any accrued rights or liabilities of either party.
Modifications and interruptions
We reserve the right to modify, suspend, or discontinue the Platform or any part thereof at any time without notice. We are not liable for any modification, suspension, or discontinuation of the Platform or any part thereof. Your continued use of the Platform following any changes constitutes acceptance of the modified Terms.
Force majeure
We shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, civil unrest, government actions, telecommunications failure, or labor disputes.
Export control
You agree not to use or access the Platform in any manner that violates applicable export control laws and regulations. You also agree not to access the services from jurisdictions where doing so is prohibited.
Governing law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the South African courts. You consent to the jurisdiction of the High Court of South Africa, Gauteng Division, Johannesburg.
Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Entire agreement
These Terms constitute the entire agreement between you and The Newbi Project regarding the use of the Platform and supersede any prior agreements. No waiver, variation, or amendment of these Terms shall be valid unless made in writing and signed by both parties.
Dispute resolution
You agree to resolve any disputes arising under these Terms through good faith negotiation, mediation, and eventually arbitration, and you waive your right to participate in any class action or class-wide proceeding. Nothing in this clause shall prevent either party from seeking interim relief in a court of competent jurisdiction.
Contact us
For any questions or concerns regarding these Terms, please contact us at: Newbi Project (Pty) Ltd, registration number 2025/418252/07, registered office: 350 Parkstation Road, Greenwood Park, Durban, KwaZulu-Natal, 4051, South Africa. Email: admin@newbi.app.
Website accuracy disclaimer
We do not ensure that the information on this website is correct, and we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will: (1) limit or exclude our or your liability for death or personal injury; (2) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (3) limit any of our or your liabilities in any way that is not permitted under applicable law; or (4) exclude any of our or your liabilities that may not be excluded under applicable law. This limitation applies even if we have been advised of the possibility of such damages. The limitations and prohibitions of liability set out in this section and elsewhere in this disclaimer are subject to the preceding paragraph, and govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.